Галерея Академии: Билет с приоритетным входом

Persona addetta ai biglietti non presente - impossibile cambio orario fino 15 minuti prima

Getting in was easy and efficient. It was busy, but not super crowded. Amazing display of art and statues. Loved the music instruments displayed

Despues de hacer cola con mucho sol y calor cuando llego la hora de entrar nos dice. Que tenemos que ir a otro lado a por las entradas esperar a un chico que nos las trajo nos paseo arriba y abajo y entramos media hora mas tarde asi que la espera al sol y calor de Florencia Se alargo Compramos para no tener que esperar y espreamos de mas

Dear Customer Service Team, I am writing to make a formal complaint regarding the extremely poor service we received, which significantly affected our visit to Florence and our experience at the museum. First, it was not made sufficiently clear at the time of purchase that you were acting as a reseller/intermediary rather than the official ticket provider. As a customer, this should have been communicated clearly and transparently before completing the purchase. We received a ticket containing a QR code and reasonably assumed that this QR code would allow us to access the museum. Instead, despite living in a fully digital world, we were apparently expected to take that QR code to your office and exchange it for another physical document. This process is unnecessarily complicated, poorly communicated, and entirely dependent on a member of staff being available. I was travelling with three young children. We arrived within the stated 30-minute tolerance period after our scheduled time, but there was nobody available to assist us and no clear way to contact your company. A representative from another company eventually told us to return at 2:15 p.m., explaining that they had managed to speak with someone from your team. As a result, I then had to go to your offices and effectively lost a substantial part of an entire day in Florence dealing with a problem that should never have existed in the first place. The situation with the audioguides was equally disappointing. I paid an additional €6 for audioguides, only to discover that they were intended to be used on a mobile phone and required internet access. I did not have mobile data available. I was then informed that there was also a free version provided by you, which makes the additional charge even more frustrating and raises serious concerns about how clearly this product was presented at the time of purchase. Because of all these delays and complications, we were only able to spend approximately 30 minutes inside the museum, as our children were already hungry, thirsty and exhausted. We therefore could not properly enjoy the gallery, despite having paid for the experience. This was an unacceptable customer experience. The lack of transparency, poor communication, absence of assistance, unnecessarily complicated ticket collection process, and misleading audioguide offering caused us significant inconvenience and effectively ruined an important part of our visit to Florence. I therefore request a refund of the service/ticket charges and the €6 paid for the audioguides, or an appropriate reimbursement reflecting the serious disruption and inadequate service we experienced. I would appreciate a prompt response explaining how you intend to resolve this complaint. Kind regards, Juan Javier Ibarra

Buen servicio buen atención

Not clear on where to meet to claim our tickets outside the galleria, we were stood for 10 mins waiting in a nondescript area for someone to come over and hand us a paper ticket (digital ticket is not an official ticket into the galleria). Our overall experience within the galleria was positive.